Vape.co.uk Age Verification
At Vape.co.uk we sell age restricted products that contain nicotine. Therefore, we have a legal obligation to verify the age of our customers and check they are over 18 in accordance with UK law.
We use world class technology from Experian who are one of the largest providers in the world, ensuring we remain fully compliant with the law to not sell nicotine or vaping products to any persons under the age of 18 in the UK.
Why we verify your age?
It is against the law to sell age restricted products to any persons under the age of 18 in the UK. As a compliant and responsible retailer, it is our legal duty to verify the age of our customer and so we do this as you checkout on site. We have no physical contact with our customers so are unable to check their ID in any other way except at checkout through our third party provider Experian.
How do we check your age with digital age verification?
When you checkout, our third party provider Experian runs a soft data check on you to verify your age. They do this by searching their credit bureau records, which include information like banking and credit records as well as the electoral register and other publicly available information. Please note no financial or confidential information is shared with us from Experian.
Most customers who are over 18 will experience no friction when checking out and your order will be processed as normal. This means our third party provider has been able to verify your age successfully and there is nothing further for you to do.
What happens if you can’t verify my age?
In the event Experian data comes back inconclusive, you will be sent a text message to upload your identification manually. This is a seamless process where you will be asked to upload a picture of your ID as well as a selfie which allows verification that the ID matches the individual.
In the event you fail age verification, your order will be cancelled and refunded automatically. As this is an automatic process, our customer services team cannot reinstate the order but if you feel there has been a mistake, you can manually send us your identification and we can process an order for you.
Will I be age verified every time I checkout?
If you have successfully passed our age verification process, you will not need to be age verified every time. You will be able to check out as normal without any interference as long as your details remain the same at checkout.
Does age verification cost me?
No, age verification is paid for by us and there is no charge to you.
Further questions about age verification?
If you have any further questions regarding age verification, you can contact our helpers team at the following email address; helpers@vape.co.uk. Alternatively, we have a human, UK based livechat available 8am -8pm 7 days a week, 365 days a year.