Delivery and Returns
FREE DELIVERY ON ALL UK ORDERS OVER £25
*Where Free Delivery applies this will be standard*
Delivery Times & Process
Standard Delivery: 2-5 working days from dispatch.
Express Delivery (Royal Mail 24 Hour Tracked) : 1-2 working days from dispatch.
DPD Next Day: A next day service if ordered before 15:45 Mon-Thurs (Bank Holidays excluded)
When your order is marked “Completed” this means it has been processed and is ready for dispatch. Once your order has been dispatched, we will send you tracking information via the email address you used at checkout. Orders placed before 4pm (Mon-Fri) will be dispatched on the same day except for in extremely busy periods and excluding Bank Holidays.
How can I track my Order?
All of Vape.co.uk’s parcels are sent via a tracked service. You will be sent tracking information via the email address you checked out with. This email can sometimes go to junk. Tracking will be sent as your order is dispatched.
Delivery & Returns T&C’s
1. Vape.co.uk is committed to, where possible, reducing negative effects on the environment and for such reason has taken the decision to not include returns forms to reduce paper waste. You can find our returns form here or it will be included in your original order confirmation email. Once a returns form is filled out, we will then issue with a number to include and address to return the product to.
2. We have a 28 day returns policy where products can be returned to Vape.co.uk if you change your mind. This is subject to the item being in complete original form and packaging. An item being returned must be unopened and unused including the cellophane film which contains the serial number where applicable.
3. Once we receive your item and inspect that it meets the above standard, we will process a full refund within 3-4 working days. If a product received is damaged or does not work as it should, we will issue a refund despite the product being opened.
4. Vape.co.uk will not pay for the cost of returning a product where the customer does not like the product or changes their mind under their statutory rights as a consumer.
5. Situations where Vape.co.uk will pay the cost of a return;
- The item received is damaged on delivery
- The item does not function in the way it should as described by the manufacturer, including any product that won’t switch on.
- The item is the wrong item that was ordered.
6. If an incorrect address is provided by the customer and the order has been processed and dispatched, Vape.co.uk will not pay for the cost of a replacement parcel or refund the customer.
7. We recommend that if you are returning an item you have purchased, the quickest way to get a replacement is to purchase the product again and then once we receive your item and inspect it, will issue a refund for the original purchase.
8. Vape.co.uk is not responsible for any delays in delivery that is outside of our control, including but not limited to; courier strikes, lost items by our delivery agent, adverse weather conditions, delivery agent ceases to exist as a business.
9. We will refund you where applicable under these terms via the payment method you used to make the purchase with. Vape.co.uk reserves the right to refuse a refund at our discretion so long as this fits within the law and does not affect your rights as a customer.
10. Sale items CAN NOT be returned under any circumstances.
INTERNATIONAL SHIPPING T&C
- The same Terms and Conditions apply to international shipping.
- Vape.co.uk currently ships internationally (including but not limited to) to the UK, Europe and other worldwide destinations. Please ask a member of staff if we ship to your country via [email protected] or our Live Chat.
- Free Delivery over £25 does NOT apply to international shipping outside of the United Kingdom.
- Vape.co.uk will not pay for the cost of a return for an international order under any circumstances.
- Delivery times vary from country to country but please allow up to 2 weeks for international delivery.
- Please Note: International orders may be subject to local import taxes or customs charges, Vape.co.uk is not responsible for these costs. We recommend checking with your local customs office to check any associated costs prior to ordering internationally. You may also have to give more information to the customs of the destination country, this may include filling out additional forms. Vape.co.uk takes no responsibility for any delay caused by customs needing additional information from customers.
- If a parcel is unclaimed at customs and returned to us, the value of the refund to the customer will be less the shipping costs. Similarly if the customer fails to meet any requirements of the destination country customs authority, a shipping refund will not be granted. Examples include but are not limited to prescriptions.
- Delivery timeframes are not guaranteed with international orders they are just estimates. Due to the nature of customs in each individual country, Vape.co.uk cannot be liable for delivery delays.
- Due to the nature of the products we sell and individual countries restrictions on them, Vape.co.uk cannot categorically guarantee delivery where the destination customs country refuses the import by the customer. Vape.co.uk will not be liable for undelivered parcels due to customs rejections. We advise you to check the import rules in your country of vaping products.