Delivery and Returns

FREE NEXT DAY DELIVERY ON ALL UK ORDERS OVER £20 with VAPExpress. We dispatch 7 days a week.

*Where Free Delivery applies this will be via Royal Mail Tracked 24 or DHL Next Day*

Delivery Times & Process

VAPExpress Delivery: A tracked 24 hour service that aims to deliver parcels the next day (Some postcodes exclude Sunday). Over 95% of parcels arrive next day but it is not guaranteed. Scotland and other remote UK areas should allow one extra day.

DHL Next Day: A next day service if ordered before 19:00 Monday – Friday (Bank Holidays excluded). Postcode restrictions apply.

Royal Mail Special Delivery Guaranteed Before 1pm: This is a next day service which guarantees the delivery of your order before 1pm the following day if the order is placed before 3:45pm Monday to Thursday. This service requires a signature for delivery and cannot be left in a safe place.

UPS Express Next Day: A next day service if ordered before 16:00 Monday to Thursday (Bank Holidays excluded). Postcode restrictions apply.

Scotland Shipping

Some Scottish postcodes cannot be reached with a next day or 24hr service. We cannot guarantee a next day service to Scotland please allow extra time for shipping to Scottish postcodes. We are also unfortunately unable to ship certain products to Scotland via Royal Mail.

Royal Mail Shipping Update

When your order is marked “Completed” this means it has been processed and is ready for dispatch. Once your order has been dispatched, we will send you tracking information via the email address you used at checkout.

When do we dispatch? 

Orders placed before 7pm (Mon-Fri) will be dispatched on the same day except for in extremely busy periods and excluding Bank Holidays.

Orders placed before 12:30pm on Saturday’s and 16:00 on Sundays will be dispatched on the same day. 

Order Tracking

How can I track my Order?

All of Vape.co.uk’s parcels are sent via a tracked service. You will be sent tracking information via the email address you checked out with. This email can sometimes go to junk. Tracking will be sent as your order is dispatched.

Please note that courier updates do not correlate to dispatch times. Couriers may scan parcels into the network after collection from us. Their tracking portals may also not correctly update to reflect what has actually occurred (for example, the parcel has left us but not yet been scanned). Please allow for the evening (if placed before 6pm weekdays) of placing your order for tracking to update.

Delivery & Returns T&C’s

1. Vape.co.uk is committed to, where possible, reducing negative effects on the environment and for such reason has taken the decision to not include returns forms to reduce paper waste. You can find organise a return with our Helpers team via livechat or via email at helpers@vape.co.uk with the subject RETURN.

2. We have a 28 day returns policy where products can be returned to Vape.co.uk if you change your mind. This is subject to the item being in complete original form and packaging. An item being returned must be unopened and unused including the cellophane film which contains the serial number where applicable.

3. Once we receive your item and verify that it meets the above standard, we will process a full refund within 3 working days. If a product received is damaged or does not work as it should, we will issue a refund despite the product being opened.

4. Vape.co.uk will not pay for the cost of returning a product where the customer does not like the product or changes their mind under their statutory rights as a consumer.

5. Situations where Vape.co.uk will pay the cost of a return;

• The item received is damaged on delivery
• The item does not function in the way it should as described by the manufacturer, including any product that won’t switch on.
• The item is the wrong item that was ordered.

Courier collections are available if you’re not able to get to a post office and/or don’t have access to a printer.

6. If an incorrect address is provided by the customer and the order has been processed and dispatched, Vape.co.uk will not pay for the cost of a replacement parcel or refund the customer.

7. We recommend that if you are returning an item you have purchased, the quickest way to get a replacement is to purchase the product again and then once we receive your item and inspect it, will issue a refund for the original purchase if found to be faulty.

8. Vape.co.uk is not responsible for any delays with delivery that are outside of our control, including but not limited to; courier strikes, lost items by our delivery agent, adverse weather conditions, delivery agent ceases to exist as a business.

9. We will refund you where applicable under these terms via the payment method you used to make the purchase with. Vape.co.uk reserves the right to refuse a refund at our discretion so long as this fits within the law and does not affect your rights as a customer.

10. Once a parcel leaves us and is scanned into a courier network, we cannot issue a refund for a missed delivery until the parcel is either returned to us or determined lost by the courier. There may be situations where a delivery investigation is necessary and until this is complete we cannot process a refund.

11. Sale items CAN NOT be returned unless faulty. See our Returns T&C’s policy for the full conditions.

INTERNATIONAL SHIPPING T&C 

Vape.co.uk currently DOES NOT ships internationally to Europe and other worldwide destinations.