VAPE.CO.UK Customer Service

We’re all about customer service here at vape.co.uk and we truly understand the importance of doing it properly. Thats why we have a dedicated team of Expert Vape agents ready to help on our Live chat; which is online from 08:00 – 20:00 7 days a week, 365 days a year.

LIVE CHAT: The blue icon in the bottom right hand corner (08:00 – 20:00 7 days a week, 365 days a year)

EMAIL: helpers@vape.co.uk

We hope that you won’t experience any problems with Vape.co.uk, but we know that we’re all human and nothing is perfect. If there is an issue with your order, please make sure to contact us via live chat or email and we will make sure this is sorted as soon as possible for you.

We’ll answer Live chat messages instantly or if you send us an email (helpers@vape.co.uk) we’ll get back to this within 2 working hours. During busy periods this may exceed our aim, but we will do everything we can to be on the right side of this target. (P.S it’s usually about 20 minutes).

Store Rating 96.4%

Product Rating 94.4%

WAYS TO REACH US

REAL HUMAN LIVE CHAT

We know what you’re thinking, finally a company with a real human live chat. Theres none of that “I need to speak with an agent” here!

Our team of UK Based Vape Experts are on hand every day from 08:00 – 20:00 (7 Days a week, 365 Days a year). Just simply click on the Chat Icon in the bottom right hand corner of the screen and this will pop out the chat window. Then just start typing your message and our friendly team will get back to you instantly.

Remember, although we’re good we’re not quite psychic; so if you could have your order number ready if you’re an existing customer we’ll be able to help you even quicker.

EMAIL SUPPORT

CUSTOMER SERVICE EMAIL: Helpers@vape.co.uk

We aim to respond to all email queries within 2 hours. Please note; during busy periods this timeframe may be exceeded however during these times we will do everything we can to ensure we are responding to your emails as soon as possible.

BUSINESS ENQUIRY EMAIL: Info@vape.co.uk

If you are enquiring in regards to Wholesale, new products or general enquiries please make sure your enquiry is clearly stated within the email so this can be directed to the correct department.

WE LOVE FEEDBACK

Did you know, you can get money off for simply leaving us feedback?

At Vape.co.uk we LOVE customer feedback, that’s why we’ll give you money off to leave us feedback, especially if it’s on how we could improve! We’ll give you 20% of your next order for simply telling us how we can do better, you just have to have a valid order number and send your feedback to Helpers@vape.co.uk with the subject “Feedback”.

We’d like to thank you for your continued loyalty, and for shopping at Vape.co.uk.

Happy shopping!

VAPE.CO.UK